Complete Step-by-Step Guide)
The BISP (Benazir Income Support Programme) 10500 payment is a financial aid initiative by the Pakistani government to support low-income families. However, many beneficiaries encounter the “938 Error” when trying to receive their payments.
If you’re facing this issue, don’t worry—this guide will explain what the 938 Error means, why it happens, and how to fix it step by step in simple, easy-to-understand language.
Table of Contents
- What is the 938 Error in BISP Payments?
- Common Reasons for the 938 Error
- Step-by-Step Solutions to Fix the 938 Error
- Solution 1: Check Your Eligibility Status
- Solution 2: Verify Your CNIC Details
- Solution 3: Visit the Nearest BISP Office
- Solution 4: Check Your Mobile Number Registration
- Solution 5: Ensure Your Bank Account is Active
- Solution 6: Resolve SIM Issues (If Payment is via Mobile Wallet)
- Solution 7: Wait for the Next Payment Cycle
1. What is the 938 Error in BISP Payments?
The “938 Error” is a common issue faced by BISP beneficiaries when they try to withdraw their Rs. 10,500 payment. This error usually appears:
- At an ATM when withdrawing cash
- On an HBL Konnect or other mobile banking app
- When checking payment status via BISP SMS service (8171)
The error means that your payment is either blocked, your account is not verified, or there’s a technical issue preventing the transaction.
2. Common Reasons for the 938 Error
Before fixing the issue, let’s understand why it happens:
Your CNIC is not registered/verified in BISP records.
Your mobile number is not linked with your BISP account.
Your payment is delayed due to system issues.
Your bank account or mobile wallet is inactive.
You’ve been marked ineligible in the latest BISP survey.
Technical glitches in the BISP or bank system.
Now, let’s move to the step-by-step solutions.
3. Step-by-Step Solutions to Fix the 938 Error
Solution 1: Check Your Eligibility Status
Sometimes, beneficiaries are disqualified due to updated criteria. To check:
- Send your CNIC number to 8171 via SMS.
- You’ll receive a reply with your eligibility status.
- If you’re ineligible, visit the nearest BISP office for re-verification.
Solution 2: Verify Your CNIC Details
If your CNIC is not properly registered, follow these steps:
- Visit the BISP official website (https://bisp.gov.pk).
- Enter your CNIC number in the “Check Eligibility” section.
- If details are missing, visit a BISP tehsil office with your original CNIC.
Solution 3: Visit the Nearest BISP Office
If the error persists, physically visit the closest BISP office with:
- Your original CNIC
- A copy of your CNIC
- Proof of residence (utility bill, etc.)
- Registered mobile number (if any)
Ask them to update your records and resolve the payment block.
Solution 4: Check Your Mobile Number Registration
BISP sends payment alerts via SMS. If your number is not registered:
- Send an SMS to 8171 with your CNIC number.
- If you get no reply, your number is not linked.
- Visit a BISP center or HBL branch to register/update your mobile number.
Solution 5: Ensure Your Bank Account is Active
If payment is sent to your bank account but fails:
- Check if your account is active (not dormant).
- Visit your bank and ask about BISP payment issues.
- Provide your CNIC and BISP payment slip for verification.
Solution 6: Resolve SIM Issues (For Mobile Wallets)
If you receive payment via JazzCash, EasyPaisa, or HBL Konnect:
- Ensure your SIM is registered under your CNIC.
- If you changed your number, update it at a BISP office.
- Check if your mobile wallet is active and verified.
Solution 7: Wait for the Next Payment Cycle
Sometimes, delays happen due to system updates. If all else fails:
- Wait for 7-10 days and check again.
- Keep checking BISP SMS alerts (8171) for updates.
4. What to Do If the Error Persists?
If you’ve tried everything and still face the 938 Error:
- Contact BISP Helpline: Call 0800-26477 (toll-free).
- Email BISP: complaints@bisp.gov.pk
- Visit NADRA Office: Sometimes, CNIC issues cause payment failures.
5. FAQs About BISP 938 Error
Q1: Why does the 938 Error appear at ATMs?
- Your account is not activated for withdrawal.
- The payment is not yet processed by BISP.
Q2: Can I get my payment if my SIM is not registered?
No, you must link your mobile number to receive SMS alerts.
Q3: How long does it take to resolve the 938 Error?
If documents are correct, it may take 3-7 working days.
6. Final Thoughts
The BISP 938 Error is frustrating but solvable. Follow these steps carefully:
✔ Check eligibility via 8171 SMS
✔ Verify CNIC & mobile registration
✔ Visit BISP office if needed
✔ Ensure bank/mobile wallet is active
If nothing works, contact BISP support. Stay patient, and you’ll receive your payment soon!